AquaSafe Pool Management, Inc.
  • MD
  • Hanover, MD, USA
  • Hourly
  • Full Time

Medical, Dental and Vision Insurance, Paid Time Off, Paid Holidays and more

Objective of this Role: The Service Coordinator plays an integral role in the general administration of the office and providing day-to-day support while acting as an intermediary between the Service Department and senior executives. Responsible for organizing and coordinating service department operations and procedures in order to ensure organizational effectiveness and efficiency.

Department Mission:

  • Protect people's lives by ensuring operational excellence, compliance with AquaSafe safety standards and by pursuing continuous safety improvement throughout AquaSafe operation.
  • Recognize our clients within and outside the Company, identify their needs and make every effort to consistently exceed their expectations.
  • Deliver the highest quality of service and the safest Pool environment possible to our clients while continually striving to maximize the profitability of AquaSafe.
  • Aggressively pursue growth in contract sales and service revenues provided to clients for division and company.
  • Promote the AquaSafe brand through enthusiastic, positive interactions with employees, vendors, clients and our community.
  • Support the mission of AquaSafe to become the leader in our industry. 


Responsibilities include but not limited to:

  • Maintain payroll records for the service division, including monitoring proper use of the timekeeping system, checking and adjusting time cards and submitting all records to the payroll department
  • Create schedules for the service division and monitor GPS system to ensure adherence to schedules and payroll
  • Maintain staffing needs of the service division including scheduling, interviewing, hiring and dismissal in both MD and PA markets
  • Responsible for large renovation/project management including equipment and material purchases and delegation to ensure deadlines are met
  • Oversee subcontracting and scheduling of 3rd parties including plaster crews
  • Manage company vehicle fleet by ensuring MVA compliance, vehicle maintenance and processing insurance claims - weekly car inspections, provide car cleaning and supplies
  • Create, estimates and manage sales of service products including AED, Water Balancing Chemicals and Winterization materials
  • Ensures the maintenance, certification and registration of AEDs
  • Participate as needed in special projects within the department
  • Assist Service Office Manager with duties, when needed


  • Excellent written and verbal communication skills
  • Demonstrated knowledge of Windows, Microsoft Office Work, Excel, PowerPoint; Social Networks
  • Ability to learn new computer systems
  • Well organized and have the ability to multi-task
  • Must be a forward thinker, problem solver and team player
  • Have the ability to adapt to changing situations in a calm and professional manner
  • Must have valid US Driver's license as driving a company vehicle may be required
  • Previous aquatics experience preferred
  • Must be available 7:30am-5pm (M-F), some Saturdays or longer hours may be required during busy season

Projected start date for this position: February 1st, 2020

Hourly wage: $17.00/hour +  (determined based on experience)

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other protected class or characteristic. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

AquaSafe Pool Management, Inc.
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